Customer Relationship Manager
- Cape Town, Western Cape
- Permanent
- Full-time
Industry: Payments / Financial ServicesCompany Overview:
Join a leading payment aggregator and provider of secure, innovative payment solutions. We are expanding our team and looking for a Customer Relationship Manager who will play a pivotal role in driving growth through strategic relationship management and the acquisition of new high-volume billers.Role Purpose:
As a Customer Relationship Manager, you will be responsible for increasing transaction volumes by effectively servicing existing billers and onboarding new, high-potential billers. The role has a strong focus on the public sector, including municipal and other government entities.Who We're Looking For:
We are seeking a dynamic, proactive self-starter with strong strategic thinking and attention to detail. You are results-driven, disciplined, and tenacious—someone who can take ownership and see opportunities through to completion.Key Responsibilities:
- Drive transaction volume growth through effective servicing of billers under your management.
- Identify, source, and onboard new billers with high-volume potential.
- Expand payment volumes through both retail and digital payment networks.
- Build and maintain trusted advisor relationships with key stakeholders at existing and prospective billers.
- Develop strategic partnerships with banks, referral partners, and other relevant organizations.
- Collaborate with internal teams to explore innovative solutions that drive business growth.
- Serve as the primary liaison between billers/prospects and internal departments.
- Support marketing efforts to maintain the company’s brand presence.
- Ensure smooth operational processes related to billers in collaboration with internal teams.
- Track and report on key business opportunities, sales performance, forecasts, and client issues.
- A relevant qualification in business, finance, or a related field.
- 3–5 years’ experience in a similar role within the payments or financial services industry, with demonstrable success in sales and enterprise-level client management.
- Experience in the public sector—particularly within local government—will be advantageous.
- Solid understanding of the payments landscape.
- Valid driver’s license and own transport; must be willing and able to travel regularly.
- Excellent communication skills in business English; proficiency in additional languages is a plus.
Please submit your resume to rogailw@fempower.co.za