Commercial Lines Underwriter
The Recruitment Council
- Pretoria, Gauteng
- Permanent
- Full-time
- All employees have agreed individual objectives which align with the Company/Branch objectives.
- Key Performance Areas agreed in conjunction with the manager.
- Formal appraisal against the objectives is completed for each employee on a regular basis.
- Weekly/Monthly/Other Business Review Meetings are conducted with each employee.
- All non-performance and developmental areas are discussed with Human Resources and actions put in place to address.
- Administration related to jobs completed accurately and on time.
- All processing will conform to the paperless environment concept and process.
- Builds relationships with relevant departments and branches to ensure effective interdepartmental processing.
- Relevant third party relationships are developed and maintained.
- FAIS requirements for position achieved and maintained.
- Keeps abreast of developments relevant to the position.
- Continually works towards further self-development.
- Build and maintain constructive and effective relationships with clients/Account Executives by meeting and exceeding expectations.
- Provide consistent, accurate, timely and pertinent communication to clients/Account Executives through "constant touch", phone calls, e-mails etc.
- Respond to and resolve client inquiries/issues within the established underwriting procedure manual.
- Inform and educate clients about coverage, exclusions and exposures; document electronic files accordingly.
- Assist clients/Accounts Executives by helping to devise means to mitigate risks e.g. additional security measures.
- Follow up on survey requirements as per underwriting procedure manual.
- Respond to clients needs by producing cover confirmations, policies and other related items accurately and on time according to procedures.
- Monitor and review Client/Account Executive satisfaction.
- Provide both clerical and administrative support to the accounts executives as per underwriting procedures either as part of a team or individually.
- Be responsible for certain projects as identified by a Supervisor / Manager.
- Copy Account Executive into all correspondence and continually update the Account Executive.
- Utilize the Flexi diary function for follow ups for outstanding documentation/reminders.
- Underwriting duties (renewals, endorsements, unpaid premiums, new business, etc.) should be accurately as per the underwriting procedure manual provided, so that anyone checking on a file (may it be a Auditor/Supervisor/Manager/Insurer) that the trail can be picked up and it can be seen that the correct underwriting processes has been followed timeously.
- Comparative quotations attempt to obtain better and cheaper comparative quotations for the client, on request of the accounts executive as per the procedures provided.
- Obtain all of the relevant documentation. E.g. FICA documents, jewelry valuation certificates, tracking certificates, etc.
- Update Flexi documents, Flexi notes and Diary entries on a daily basis.
- Ability to use the full function of Flexi and draw Premium Confirmation/Statements/Debit Notes.
- Treat clients/colleagues/Management/Account Executives with absolute dignity and respect.
- Ask your Supervisor / Manager questions if you are unsure about any work-related issue.
- Report any suspicious activities to your Supervisor / Manager.
- All other reasonable duties that might be assigned from time to time by supervisor/manager.
- Short term insurance qualification NQF4 or higher.
- RE5 certificate.
- FAIS compliance to personal/commercial lines level.
- Insurer Product Specific Training.
- Class of Business Training.
- Continuing Professional Development (CPD).
- Proficiency in Microsoft Office Suite, specifically Word and Excel.
- Excellent communication and soft skills.
- Attention to detail.
- Ability to analyze and make decisions.
- Sound knowledge of underwriting practices/processes.
- Sound knowledge of insurance systems e.g. Flexi, Cardinal 360.
- Knowledge of the insurance industry in general.
- Minimum of five years in underwriting, ideally in both Commercial and Personal Lines.
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