Client Service Executive - Sandton
- Sandton, Johannesburg
- Permanent
- Full-time
Support account service for some of the largest asset managers, fund managers and insurance companies in Europe.
Support requests and relationships with some of the largest custodian banks across Europe.
Keep abreast of new products and legislation changes to optimize client submissions.
Remain knowledgeable of market and industry trends, competitors, and all aspects of the market.
Develop a strong knowledge of the recovery service in order to service clients successfully and answer technical client queries.
Ensure that all value for client is reclaimed within deadlines, and all documents are received timeously from clients and custodian banks.
Work closely with Senior Account Managers and Head of Client Service to develop and accomplish goals and strategic plans set out for clients.
Manage and consolidate any queries that may arise from various foreign tax offices.
Meet or exceed submission targets as set out by company management.
Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management and following up with customers and internal stakeholders.
Support in client, custodian bank and tax office requests.
Track processes in an organized and efficient manner and to ensure that all value for a client is reclaimed timeously.
Provide additional support with claim submissions and other ad hoc projects.
Support with new client onboarding.
Support with quality checking claims as needed.KEY REQUIREMENTS:
Tertiary education in commerce or law field for example, Finance, Economics, BCom Law, or other BCom degree
Strong interpersonal and communication skills
Fast learner
Confident and strong ability to build rapport with others
Persistence and problem-solving ability
Strategic and analytical thinker
A keen eye for detail and good administration skills
Able to cope with deadlines and pressure
A valid South African passport or work permit and all relevant documents
Good command of the English language
Not required, but a bonus if able to speak additional European languages (e.g. French, Italian, Spanish, German)
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