As an In-store agent, you are the front line in customer service. You are the person that they will depend on to fulfill requests and provide services that best meet their needs. To do this, you will take orders, offer services and provide support in person and via telephone or internet. You will also be responsible for maintaining client files, ensuring that returning customers are served to the best level possible.Many companies are looking for sales agents with experience in their industry, but there are also entry-level opportunities for those new to the workforce or changing careers. Regardless of why and how you are moving into sales, it is important to be customer-oriented, approachable and confident. Your excellent service is what brings customers back.