Technical and Functional Trainer
Rand Mutual
- Parktown, Johannesburg
- Permanent
- Full-time
- Ensure that technical training sessions are scheduled and
- Liaise with managers to determine technical training needs
- Implement training and development plans in collaboration with the Learning & Development team.
- Provide COID technical training to identified stakeholders in order to address identified business needs.
- Facilitate RMA Induction.
- Facilitate product, systems, compliance, and soft skills training interventions.
- Plan and implement learning programmes.
- Uplift the level of functional COID competencies in the organisation
- Uplift basic training standards
- Training administration and Reporting
- Responsible for training administration, compiling and submitting monthly training reports and maintenance of training records.
- Ensure compliance and that all mandatory training is done within the stipulated timeframes.
- Respond to or resolve training queries logged through the HC-Helpdesk timeously and professionally.
- Attend team meetings and ad hoc meetings as and when required.
- Draft own work plans and ensure implementation.
- Attend relevant industry related committees/ forums.
- Assesses employee competence by utilising various formative and summative assessments tools.
- Co-ordinate certification for completed training programmes and communicate outcomes to HR Operations team to update relevant databases.
- Conducts post training follow-up sessions.
- Provide ongoing learner support.
- Advise leadership on development issues and provide recommendations to close gaps.
- Support and mentor new employees including senior managers and Executives.
- Analyse COID legislation for South Africa and other African countries.
- Develop COID presentations for internal and external stakeholders.
- NQF Level 7: Degree in Human Resources Development or ETDP or Equivalent (planned or in progress where relevant)
- Certified assessor /moderator (planned or in progress where relevant)
- Minimum of 3 years’ experience in a COID or Claims processing environment
- Minimum of 2 years’ Technical Claims Processing Training is advantageous
- Experience in conducting, facilitating and coordinating training (internal or external)
- Proven experience as corporate trainer
- Sound facilitation skills
- Understanding of effective teaching methodologies and tools
- Willingness to keep abreast of new techniques in corporate teaching
- Proficient in MS Office (esp. PowerPoint); e-learning software is an asset
- Minimum 3 - 5 years’ experience in this field
- Minimum of 3 years’ experience in a COID or Claims processing environment
- Minimum of 2 years’ Technical Claims Processing Training is advantageous
- Experience in conducting, facilitating and coordinating training (internal or external)
- Proven experience as corporate trainer