Customer Success Representative

Somewhere

  • South Africa
  • Permanent
  • Full-time
  • 11 hours ago
LOOKING FOR SOUTH AFRICAN CITIZENS WHO ARE BASED IN SOUTH AFRICA CANDIDATESPosition : Customer Success RepresentativeWorking Schedule : 9a-6p EST-Salary Range : $1700 - $2000/month (the final salary will be determined by the candidate's level of experience and at the discretion of the client)About the Role:We are looking for a proactive and customer-focused Customer Success Representative to join our team. The CSR will be the primary point of contact for our customers, ensuring a smooth onboarding process, providing ongoing support, and working to maximize customer satisfaction, retention, and growth.Key Responsibilities:
  • Build strong relationships with customers to ensure a high level of satisfaction and retention
  • Guide new customers through onboarding and ensure a successful implementation of our product/service
  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner
  • Troubleshoot issues and provide solutions or escalate appropriately
  • Monitor customer health metrics and usage trends to identify risk or growth opportunities
  • Collaborate with internal teams (Sales, Product, Support, Marketing) to resolve customer issues and relay feedback
  • Conduct regular check-ins and QBRs (Quarterly Business Reviews) with key accounts
  • Maintain accurate records of customer interactions in CRM systems (e.g., Salesforce, HubSpot)
  • Advocate for the customer internally and contribute to a customer-centric culture
Qualifications:
  • 3-5 years of experience in customer success, account management, support, or a similar client-facing role
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and attention to detail
  • Empathetic, customer-first mindset with a passion for helping people
  • Comfortable working in a fast-paced, tech-driven environment
  • Experience with CRM and customer success tools is a plus (e.g., Zendesk, Gainsight, Intercom)
  • Preferred: Experience in using Zoho Suite, Zoho Desk, Zoho Click, or similar tools, and CRM tools.

Somewhere