Lodge Manager – Luxury Private Game Reserve – Eastern Cape
- South Africa
- Permanent
- Full-time
- Oversee and manage all lodge operations, including food, beverage, housekeeping, and gardens, to ensure a world-class guest experience.
- Deliver exceptional guest engagement, providing a warm and professional atmosphere for high-end clientele, including families and multi-generational groups.
- Lead and mentor a dedicated team, fostering a culture of excellence and teamwork.
- Manage all administrative functions, including budgeting, ordering, and stock control.
- Collaborate with the wider lodge management team, assisting at other lodges when the villa is unoccupied.
- Maintain and enforce the highest hospitality standards, aligned with the reserve’s Best Operating Practices.
- Uphold and embody the client’s core values in all aspects of daily operations.
- A dynamic, positive, and energetic approach to hospitality management.
- Strong commitment to guest experience, with exceptional attention to detail.
- Proven ability to lead and manage a diverse team, including HR experience.
- Proficiency in Windows Office (especially Excel), ResRequest, and SAGE.
- Sound knowledge of housekeeping operations and high-end lodge management.
- Ability to manage time effectively and work long hours when required.
- Willingness to work on a rotational schedule (6 weeks on, 2 weeks off, subject to operational requirements).
- Excellent food and beverage knowledge – this is essential.
- Hospitality Diploma or equivalent qualification.
- Fluent in English, with strong communication and hosting abilities.
- A minimum of 2 years of experience in a 5-star luxury lodge or international hotel setting.
- Location: Eastern Cape
- Job Type: Full-time, live-in position
- Rotation Schedule: 6 weeks on, 2 weeks off (as per operational needs)
- Application Deadline: 10 March 2025