Technical Support Specialist (Level 2)

• Diploma / Degree in IT / Network related Qualification (Beneficial Not a must have).
• MCSE Microsoft Certified Systems Engineer
• MCSA Microsoft Certified Solutions Associate
• A+ / N+ Certification
• Matric, Grade 12 equivalent
• Valid Drivers License

• Certification: MZ 900 / MS 900 / SC 900
• Knowledge on N-Able Products (Advantageous Not a must have)
• Knowledge in Sentinel One. (Advantageous Not a must have)
• Knowledge in Zabbix (Advantageous Not a must have)

• Minimum 3-5 years experience with data management and general hardware and software support.
• Knowledge and experience with Wireless & Networking.
• System skills on Microsoft Office Suite (Admin).
• Computer Literacy and Microsoft Office Suite (Advanced).

• 3+ years experience in:L1 L2 support:

• L1-L2 LAN Network
• L1-L2 Wireless Network
• L1-L2 Active Directory

• 3+ years experience in: L2 support:

• L2 Windows Servers
• L2 Printer Support
• L2 Hardware Support
• L2 Windows support
• L2 Microsoft Office Support

• Helpdesk experience ranging from Microsoft Infrastructure including Office 365, software, hardware,

• Some Cloud based Infrastructure experience & cloud environments such as AZURE (Beneficial).

• Basic experience in Active Directory user accounts, groups, and permissions.
• Support and maintenance of PBX/VoIP systems, ensuring smooth communications.
• Experience in Support and maintenance of Windows servers, ensuring they are secure, updated, and operational.

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