Dutch speaking Customer Service Ambassador job – Market related salary – Cape Town, South Africa

• Serve as the voice of their hospitality company, providing friendly and professional assistance to Dutch speaking guests throughout their stay
• Greet guests with a warm smile, ensuring a smooth check-in process and answering any questions they may have about our facilities, services, and local attractions
• Act as a knowledgeable guide, offering personalised recommendations on dining, entertainment, and sightseeing options, tailored to each guest’s preferences
• Handle guest inquiries, requests, and concerns with efficiency and a positive attitude, going the extra mile to ensure their comfort and satisfaction
• Collaborate with various departments to address guest needs promptly and exceed their expectations
• Maintain accurate records of guest interactions and feedback, providing valuable insights to enhance our overall guest experience

• Fluent in both Dutch and English, with excellent verbal and written communication skills, to provide top-notch customer service to their Dutch speaking guests
• A passion for hospitality and a genuine desire to create memorable experiences for their guests, ensuring they feel welcome, valued, and well-cared for
• Outstanding interpersonal skills and the ability to connect with people from diverse backgrounds, making them feel at home away from home
• Strong problem-solving abilities, with the flexibility to handle unexpected situations and provide creative solutions to meet guest needs
• Previous customer service experience in the hospitality industry is preferred but not essential-what matters most is your passion and dedication to delivering exceptional service

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