Key Account Manager, Air & Sea
- Cape Town, Western Cape
- Permanent
- Full-time
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: ZAF - Cape Town, Falcon Cres (Headquarter)
Job Posting Title: Key Account Manager, Air & Sea
Time Type: Full TimeMain Purpose of the RoleKey Account Manager of our large, medium and small sized clients and managing protecting, growing and innovating these businesses. Driving profitability with each of these clients, whilst adding value to the client's supply chain and supporting with day to day requirements, strategic support and various DSV product service offeringsJob Related RequirementsGrade 12Minimum of 8 years' experience in Freight ForwardingMinimum of 3 years customer facing experienceOwn vehicle, drivers license, ability to travelElectivesB.Com Logistics/Supply Chain Management would be beneficial but not a requirement.Additional Computer SkillsMS Word, Excel, PowerPoint, OutlookDuties and ResponsibilitiesEnsuring the Executive Sponsor relationship is maintained with your client sponsor and the clientCreating and maintaining the client information packManage the opening of accounts process as well as comprehensive implementation of - and continuous updating of client informationBe accountable for the contract negotiations process, understanding and mitigating the risk identifiedPresenting to and implementing new DSV products, processes and strategies with client (s)Management of client queriesQuality checking estimates and ensuring they are submitted on timeCompile client specific business reports and quality checking data integrityIdentify Opportunities for growth within the client's businessRecord under threat and lost accounts on CRM system and proper implementationManage service level agreements through reporting and reviews including identifying exceptions and corrective actionsFacilitate rate negotiations and increasesArrange and control customer action plan processes for clientsIdentify and report on quantified value for clientsTake meeting minutes and follow through to close outManage client debtors to keep within the agreed payment terms and resolve queries in days sales outstandingEnsure standard operating procedures are signed off by the clients, documented and maintainedEnsure DSV complies with client health, safety and environment requirementsCompile monthly revenue reports for clients and portfolioCo-ordinate available client logistics trainingCompile and present Performance Management Reviews detailing on time and in full performance to various clients.Compile and present General Management Reviews including shipment stats, financial data and other relevant info such as QVA to certain clients.Compiling, monitoring and presenting customised client reports as may be required by the client.Running continuous improvement projects for all clients to maintain system relevance and advance or re-design support services in conjunction with the implementation teamEnsuring the client is given access to any DSV reports/reporting systems, which may be of assistance to them such as the Audit & Review, MyDSV, Purchase Order Managment, etc.Ensure call plan recorded on MS Dynamics on a weekly basisRecord Lost Business on Red Account report on MS Dynamics.Monitoring and manage Triple Deck Verification and executive sponsor activity for top accountsMaintain, analyse and update Account Management strategy on a monthly basis which includes:
- Monitoring service levels and volumes for each mode (air, ocean, road, etc.) and department (exports, imports, logistics, etc.).
- Monitoring client's payment cycles as well as outstanding payments in order to ensure compliance with payment terms and agreements.
- Monitoring credit notes
- Monitoring write-offs
- Monitoring opportunities for new/extended business & QVA.