Reservations & Sales Consultant (Remote) - Luxury Pre-opening Lodge

• Handle enquiries and manage the sales pipeline using the Reservations System (PMS, Stripe).
• Respond promptly to client queries via email and phone.
• Coordinate customer travel arrangements, including dietary requirements, transfers, and special requests.
• Issue invoices and track payments.
• Maintain strong relationships with clients and agents through outstanding customer care.

• Organize and manage FAM trips, educational sessions, and press trips.
• Monitor sales performance against budget, providing input for strategic adjustments.
• Conduct follow-ups on provisional bookings and post-travel engagement.

• Maintain accurate records using HubSpot.
• Content Management:
• Update website content, including copy and images, via the Content Management System.

• Degree or diploma in business or tourism studies.
• Minimum 2 years of experience in African-related reservations and sales.
• Proficient knowledge of South Africa as a travel destination.
• Proactive, adaptable, and growth-oriented mindset.
• Excellent communication skills, both verbal and written.
• Strong administrative and multitasking abilities, with proficiency in Google Docs and Excel.
• Passion for travel and environmental conservation.

• A problem-solver who thrives under pressure.
• A collaborative team player with exceptional organizational skills.
• Detail-oriented and committed to high standards.
• Enthusiastic about sustainability and innovative practices.

• You prefer highly structured and predictable tasks.
• You struggle with stress or multitasking.
• You lack strong communication or conflict-resolution skills.

Hospitality Jobs Africa