Business Process Analyst (MS Dynamics 365)

• Matric plus Bachelor’s degree in computer science, Information Systems, Industrial Engineering or related field
• Certification in Dynamics 365 (e.g., Microsoft Certified: Dynamics 365 Fundamentals).
• Lean / Six Sigma experience is an added advantage.
• Minimum of 5 – 8 years of experience in business process analysis or related field
• 3+ years of experience as a software tester or software quality assurance specialist
• Proven experience in business process analysis, software testing, and training for large-scale IT projects
• Ability to manage risks and drive change in a complex organisational environment
• Experience with process mapping tools, team leadership, Agile and Scrum methodologies.
• Experience in business process modelling/ business architecture

• Conduct process mapping and improvement initiatives to optimise business workflows and training materials.
• Analyse data to identify trends, inefficiencies, bottlenecks, and areas for improvement and develop and implement solutions to streamline processes and increase efficiency.
• Gather and analyse important business data and create reports based on recommendations.
• Collaborate with IT and business leaders for the development of new process designs.
• Work closely with IT teams to ensure that systems are configured to support business processes and that data is accurately captured.
• Work closely with stakeholders to understand their pain points and requirements and develop
• solutions that meet their needs
• Collaborate with stakeholders to gather requirements and ensure alignment with business objectives.
• Develop and deliver training related to business processes.
• Provide training and support to ensure that processes are understood and followed correctly.
• Assess the training needs of individuals and teams.
• Design and develop training programs based on the organisation’s needs.
• Conduct workshops, individual training sessions, and lectures to train end-users on Dynamics 365 functionalities.
• Prepare educational materials such as module summaries, videos, and presentations.
• Evaluate the effectiveness of training programs and make necessary adjustments.

• Develops organisational policies, standards and guidelines for business process improvement
• Assesses the feasibility of business process changes and recommends alternative approaches.
• Selects, tailors and implements methods and tools for improving business processes at
• programme, project or team level.
• Monitor productivity, quality and efficiency of processes post implementation of improvement
• initiatives.
• Analyze process performance data and statistics to identify opportunities, suggest action plans,
• and recommend & implement process improvements to support Business growth
• Implement best process management practices.
• Provide recommendations and guidelines for the operation of processes
• Facilitate process improvement workshops with cross-functional teams.
• Manage libraries for business processes (process and procedure custody)
• Version control for published processes and procedures
• Develop and maintain process documentation
• Document all the business process modelling activities for future use.

• Develop and implement testing plans and strategies for Dynamics 365.
• Design, write, and execute various types of test cases, including functional, regression, and user
• acceptance testing.
• Identify, document, and prioritise technical issues and bugs.
• Work with developers to troubleshoot and resolve issues.
• Conduct post-release and post-implementation testing to ensure the solution meets business requirements.

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