Quality Assurance Manager

• Manage a system allowing a zero-tolerance to customer complaints, quality defects and resource wastes from raw material intake, manufacturing and storage, to final product release.
• Ensure effectiveness and efficiency of this management system by integrating this across all relevant departments and existing systems and SOPs.
• Oversee effective, sustainable correction of non-conformances.
• Manage:

• Review, continual improvement and implementation of HACCP, VACCP and TACCP plans, and control procedures per plant and/or product category, aligned to FSSC -, regulatory -, customer and company requirements;
• Communication to, and involvement of, other internal departments, during the development, review and implementation of these plans;
• Review and Implementation of effective QCP points;
• Monitoring and verification of QCP points and other related records;
• Quality defect investigations, and identification of route-cause(s);
• Develop and implement immediate containment actions for non-conformances;
• Oversee, follow-up and confirm the sustainable Corrective Action of Route Causes.
• Internal audits planned and executed against these plans and product specifications;
• Implementation of monitoring procedures and logging, trending and reporting of Quality Defects to report against targets, incl:

• Customer complaints, rejections, returns;
• Microbial, chemical, physical, allergen monitoring programs (environment and/or product);
• Internal quality alerts/near-miss incidents, reworks etc;
• Others as applicable.

• Communication of trends to internal departments, management and customers/suppliers as applicable;
• Maintain and continually improve the system, and ensure implementation of all requirements and records as set out within this system;
• Oversee that all Foods plants are audit-ready at all times.

• Stay abreast of updated, new, and best-practice technical requirements, regulations and standards and oversee implementation;
• Manage the technical contribution to, and participation during, process or product improvement trials, equipment changes or upgrades and/or new product or system implementations etc.:

• Technical advice during Planning / Concept Stage
• Coordination
• Participation during practical execution
• Contributing to reporting, specifications changes, risk assessments etc.

• Ensure the update of HACCP, VACCP and TACCP plans and procedures and their implementation, accordingly;
• Minimize waste and duplication by consolidating and continually improving the quality and food safety system to operating systems in place across departments.

• Build and maintain technical relationships with all customers, service providers and suppliers, and assist team to do same;
• Ensure response to customer enquiries within 48 hours;
• Represent the company and/or ensure adequate representation during site visits, walk-throughs and audits;
• Ensure good relationships between the team and all departments within the comapny, growing a Quality Culture;

• All duties are performed according to the Comapny's Food Safety and Occupational Health and Safety policies and procedures.

• Degree in Food Sciences

• Minimum 5 Years Quality / Food Safety / FMCG Managerial experience

• R38 000– R40 500 CTC per month
• Discretionary bonus – depending on performance

People Dimension