Courier Customer Service Agent

Tower Group

Cape Town, Western Cape
Contract
Full-time

19 days ago

Our client has an exciting position available for a Customer Service Agent to join the team on an ONGOING CONTRACT.This position is a work from home position.Qualifications & skill set required.

Matric (Essential)
Computer Literate
Telephone Etiquette
Customer Service Oriented (Dealing with Internal Customers) via the telephone
Some dispatching experience (If the person does not have dispatching experience but has strong interpersonal/customer service skills, training will then be given on the dispatching processes).

Duties and Responsibilities.

Ensure ongoing communication and updating with shoppers and drivers to Client Satisfaction is maintained and driver is aware of any changes.
Ensure KPI and KPA expectations for allocated regions are met.
Monitoring of real-time deliveries and taking the appropriate action if needed.
Provide support and problem resolutions to drivers
Provide support to both, drivers, and customers.
Identify and resolve driver inquiries.

Tower Group

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