IR Administrator

• Assist employees and management with queries and requests.
• Use discretion and maintain confidentiality at all times.
• Advise management on all matters that involve conflict between employees.
• Perform general administrative duties, which may include filing.
• Work to improve communication, cooperation and planning in the IR.
• Assist in the development of company IR protocols, operating procedures and handbooks.
• Maintain and follow company policies, regulations and procedures related to the function, rights and responsibilities of all staff.
• Ensure that all staff members are aware of the company IR protocols and regulations, and that employees have access to the relevant handbooks when needed.
• Work with the operations Managers with respect to disciplinary action required, including preparation of documents, investigation of any offence, scheduling hearings and attendance at hearings.
• Support IR and operational managers on any CCMA, Bargaining Councils or Labour Court referrals.
• Ensure continuous revision, internal training and updates are provided on various IR and recent case law conducted regularly across all levels and where necessary coordinate external training on relevant matters.
• When necessary, work with the unions and management in managing conflict between parties and employees.
• Assist in the company and induction of new staff on the code of conduct and IR protocols and operating procedures.
• Any other duties as may be assigned to you.

• Grade 12 / Matric or Equivalent Qualification.
• Certificate, degree, diploma or other relevant experience relating to HR, IR/ ER, SA Labour Legislation.
• Excellent command of the English language, both written and spoken.

• Attention to detail, systems oriented, organized, analytical.
• Able to resolve conflicts and manage grievances.
• Good communication skills in English and sound ability to communicate effectively across all levels.
• Self-motivated, honest, high integrity, courteous and helpful.
• The ability to function well under pressure, prioritize matters and act on them accordingly.
• The ability to function both independently and in a team, take initiative, shows commitment and is motivated to achieve tasks in the required time frame.
• Needs to be culturally aware with good ethics, problem solving and strategic thinking competencies.
• Continuously pursues to improve skills through on the job or external training.

• A minimum of 2-3 years’ prior experience in an industrial relations role.
• An understanding of and insight into the BCEA, LRA, OHS, EE, SDL and POPI acts.
• Knowledge of regulations and compliance as it relates to South African labour laws.

• Be informed, research and keep up to date with the South African Labour Law and various acts.
• Ensure management and union compliance on any collective agreements.
• Continually analyse and develop operating procedures as it relates to IR, ER and HR.
• Manage grievances and grievance procedures timeously and ensure management are updated.

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