Receptionist

• Matric

• 2-5 Years’ Experience as a Receptionist – Experience

• Experience in General filing and Posting of invoices and statements

• Experience in Invoicing of Job cards

• Know how to deal with difficult customers

• Understand the importance of image; dress

• High communication and organizing skills

• The importance of professional communication on telephone and at reception

• Understand the link between customer service, good telephone and reception skills

• Identify the needs, wants and expectations of customers in order to direct them to the right area / person as quickly as possible

• Know how to deal with the situation when the switchboard and reception is busy

• Be professional when screening a call, taking a message or transferring a call

• Understand the principles of telephone courtesy and etiquette

• Any other related duties.

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