Call Centre Supervisor at The Globevest Group
Globevest Placements
- Midrand, Johannesburg
- Permanent
- Full-time
- Sourcing, developing and supporting talented individuals to become knowledgeable and skilled Call Centre Agents
- Driving sales and service through partnering with the Sales, Marketing and Operations teams
- Identifying operational and process issues and suggesting improvements
- Promoting a performance culture by training, coaching and conducting performance reviews
- Preparing reports and analysing data to assist management in strategic and operational decision making
- Monitoring quality of calls to ensure the desired service levels are maintained
- Cultivating an environment that is vibrant, energetic and customer service focused
- Matric
- Post matric qualification (Diploma / Degree) – advantage
- 3 – 5 Years’ Call Centre experience preferably in a leadership role
- Tech savvy with knowledge of call centre systems, customer portals and excel skills
- Good command of English language (written and verbal)
- Ability to close sales and achieve targets
- Analytical and solution oriented
- Ability to work with a diverse team
- Ability to stay calm and courteous under pressure
- Sound administrative skills
- We may contact you when suitable opportunities arise.
- The information you have provided to us is true, correct and up to date.