Job Title: Administrative Secretary Overview:The primary objective of the role is to ensure and maintain a high level of customer experience at the business; in-person, over messages and over the phone.You will need excellent inter-personal skills, as you will be the first pointof contact for the business, and you must love working with kids. We run an established swimming school offering learn to swim lessons to people of all ages. We are looking to expand our experienced staff team by welcoming a secretary/front-of-house position to someone who can do their duties with a smile. You will be responsible for performing day-to-day client booking operations and general administrative duties. Accurate and speedy computer skills is a must, along with creative thinking, problem solving and an independent work ethic. The business is based in Rondebosch East area,Southern Suburbs, Cape Town.This is a full-time position with competitive remuneration, based on skillset and ability. Responsibilities:1. Maintain a high level of customer satisfaction and engagement through the delivery of a superior customer experience.2. Provide customers with basic and accurate business and product information, in-person and via phone/email.3. Customer onboarding, taking payments, selling required merchandise, crediting accounts.4. Taking customer booking, and sending reminders.5. Maintain service procedures, policies and standards.6. Keep ahead of industry developments and apply best practices.7. Assist with staff scheduling responsibilities.8. Take ownership of customers issues, and actionresolutions. Requirements:1. Strong customer-facing and communication skills.2. Proficient with computers, including Microsoft Office, Google Docs, and basic payment systems.3. Ability to cope under stress and deal with possible emergencies.4. Excellent organisational, self-motivational and teamwork skills.5. Being resourceful, innovative and having an entrepreneurial spirit will count heavily in your favour.6. A South African Senior Certificate (Matric) or equivalent is a minimum requirement. Previous experience in a similar industry or customer-facingposition, as well as being a sportsperson will be to your advantage. Please email your CV along with a brief mandatory letterof motivation explaining why you are suited to this role to careers@starsswimschool.com Mandatory background checks will be performed (withyour permission) before official employment is offered.We’ll reach out to successful candidates for an in-person interview.