Store Manager - V&A Waterfront
Carrol Boyes
- Cape Town, Western Cape
- Permanent
- Full-time
- Stock Control and Inventory Management: Conduct weekly stock-takes to maintain accurate inventory levels.
- Complete Store Operational Requirements: Schedule and assign tasks to employees, ensuring follow-up on work results.
- Maintain Store Staff: Recruit, select, orient, and train employees. Provide coaching, counselling, and disciplinary actions as needed.
- Monitor Employee Performance: Coach and counsel employees, monitor job results, and provide feedback.
- Financial Management: Prepare annual budgets, analyse variances, and initiate corrective actions as needed.
- Customer Relations: Establish rapport with potential and existing customers, understanding their requirements.
- Ensure Merchandise Availability: Approve contracts and maintain inventory levels to meet customer demands.
- Security Measures: Monitor security systems to protect merchandise and ensure a safe store environment.
- Compliance: Ensure compliance with legal requirements to maintain store stability and reputation.
- Marketing Displays: Set up effective marketing displays for sales floors and store windows.
- Cost Management: Manage controllable costs to maintain profitability.
- Sales Analysis: Analyse sales figures and forecast future sales to facilitate planning.
- Customer Service: Address customer complaints and comments promptly and effectively.
- Market Awareness: Stay informed about market trends and competitor activities in the retail industry.
- Policy Compliance: Maintain compliance with company policies and procedures.
- Additional Duties: Perform any other duties as required by the Supervisor.
- Matric (high school diploma), business qualification (desirable)
- 5 years of sales experience in high-end retail, 2 years as an Assistant Manager/Manager, solid homeware retail product and visual merchandising experience
- Demonstrated advanced proficiency in retail management, store sales systems, marketing, leadership, and communication.
- Strong ability to motivate others, with a customer-focused approach, adaptability, and quick learning ability.
- Effective team player, dedicated to delivering exceptional results.