Job SummaryAre you a strategic thinker with a passion for customer success and account growth? We are hiring a Senior Customer Success Manager to join a high-performing, fast-paced global team.In this role, you'll play a key part in driving customer retention, expanding revenue opportunities, and championing excellence in customer experience. If you're commercially savvy, love building trusted relationships, and are excited to lead initiatives that make a difference-this is the opportunity for you.What You'll Be DoingAct as a trusted advisor to your customer portfolio, building strong, lasting relationshipsDrive customer retention through proactive engagement, early risk identification, and hands-on problem-solvingIdentify and close upsell and cross-sell opportunities across your Book of BusinessCollaborate closely with Operations, Sales, Marketing, RevOps, and Finance to deliver exceptional customer experiencesLead projects and initiatives that improve team efficiency and scalabilityMentor junior team members and help elevate team performanceWhat We're Looking For6+ years of experience in Customer Success, including senior-level account ownershipProven track record of driving retention and revenue growthExcellent communication and stakeholder engagement skillsStrong numeracy skills and comfort with metrics (e.g., tax, FX rates, gross/net)Organised, proactive, and able to thrive in high-growth startup environmentsExperience leading cross-functional initiatives or projectsBachelor's degree requiredIf you have not been contacted within 10 working days, please consider your application unsuccessfulWatersEdge SolutionsRecruiter
