SASSA : QUALITY ANALYST

• Validate information captured by the Agents are correct.
• Validate sales are compliant.
• Validate all required information were disclosed
• Customer Focus;
• Excellent analytical skills;
• Good interpersonal skills;
• Excellent listening skills;
• Results driven with a focus on quality and customer service;
• Applicants need to be fluent in the African languages

• Matric
• Minimum 1 year call centre industry experience
• FAIS, Compliance or QA related experience
• Excellent time management skills
• Detail orientation
• Deadline Drive
• Excellent Analytical skills
• Excellent Listening skillsÂ
• Results driven with a focus on quality and customer service;
• Applicants need to be fluent in the African languag

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