Technical Operations Manager (Automotive Logistics)

• Electronics or Mechanical Trade Test / Degree or Diploma in
• Must have previous OEM production experience.
• 5+ years working experience in the same or similar position.
• Ability to effectively communicate at all levels (both internal and external customers)
• Technical fitment knowledge required.
• Proven record of planning and executing projects related to operations.
• Effective management of staff (over 80 employees at 1 site)
• Effective utilisation of resources to run lean operations.
• Must have sound computer knowledge and applications at an advance level (Full MS Office Suite)

• Manage the contract with the client whilst maintaining profitability and productivity in the operations
• Plan, implement and monitor annual budgets for the entire site, scheduling expenditures, analyzing and reporting on variances and taking appropriate corrective actions to compensate for variances
• Management of financial and administration requirements
• Ensure SOPs as well as KPI measures are developed, implemented and adhered to optimize operational functioning
• Compile various reports including KPI reports monthly and submit these to relevant personnel
• Ensure CMS maintains sufficient resources to meet customer demands
• Ensure campaigns and blocks, standardized fitments, INQA reworks and overall inventory (bubble) & WIP management targets are met strictly in accordance with customer scope
• Ensure operations adhere to

• Ensure to manage CMS workshop (and in-plant areas), Equipment and Storage yard maintenance

• Maintain good relationships with external and internal customers and handle any customer complaints according to procedure.
• Promote interdepartmental cooperation and synergies.
• Attend and participate in daily morning meetings at Plant level with customer management.
• Review customer service orders and inspect the quality of technician repairs before the release of vehicles.
• Develop, implement, and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• To support Contracts Manager to grow Technical Portfolio, to have an entrepreneurial mindset to find new business and act swiftly on projects and spot opportunities.

• Plan and adjust staff workloads and allocate daily tasks and activities to staff by assigning tasks to match their skills and abilities.
• Provide advice and technical assistance to team members.
• Ensure all operations staff adhere to Standard Operating Procedures
• Ensure all staff are adequately trained in terms of their duties, the use of various products & equipment, aligned with OEM/customer expectations, standards, and requirements.
• Using the Performance Management system to ensure all staff are appraised on the performance and given sufficient training, coaching, and mentoring where applicable.
• Ensure all new staff are properly inducted on all matters such as work facilities, policies, procedures, equipment use and job descriptions.
• Ensure all department employees' clocking's are authorized and time sheets are submitted to payroll on a weekly basis
• Ensure corrective action is taken on employees who do not comply with policies and procedures of the company.
• To foster a team environment of inclusivity and transparency.

• Ensure the department adheres to ISO 9001 Quality Processes and standards.
• Ensure the department adheres to ISO 14001 Environmental Processes and standards.
• Ensure the department adheres to ISO 18001 Health and Safety standards

ExecutivePlacements.com