An exciting opportunity as Head of Contact Centre has become available with this international company, overseeing their expanding South African operations based in Johannesburg.About the role:Responsible for planning, developing, and managing the overall International Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Oversee all operations of the contact centre , ensuring exceptional customer service and operational efficiency.Tracking, measuring, and reporting of the overall International Contact Centre productivity and efficiency. Ensure that the global corporate standard service levels, operational and business requirements are met. To monitor performance, coach and motivate staff to maximise every selling opportunity to exceed revenue targets in conjunction with market leads in each market.Requirements:South African national or valid work permitRequired to work various shifts & South African Public Holidays; Required to work night shiftA minimum of 5 years contact centre management experience in large environments from 200 staff+
