Multi-province Operations Manager
Lovisa
- Midrand, Johannesburg
- Permanent
- Full-time
- Effective Store visits. Evaluate the performance of the Regional Managers, utilizing the reports available and set clear objectives to achieve Lovisa directives and benchmarks.
- Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team.
- Recruit passionate and Customer focused Team to develop and succession plan through Lovisa.
- Reduce unnecessary costs, through effective rostering - the right people at the right time.
- Focus on reducing internal and external shrinkage
- Personable, approachable and a great coach. Be there for your Team.
- Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers.
- Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership, behaviors, attitude and actions. * Has a positive can-do attitude at all times, whilst listening, challenging and directing.
- Coachable in all aspects, flexible and proactive in style.
- Contributes positively and energetically to group meetings and Lovisa events
- Provides an example for others to follow.
- Ensure punctuality and accuracy of all paperwork. Ensure all Payroll requests for New Starters, changes to employment details and vacancy updates are returned within the set timeframes.
- Rosters are completed in advance for all Stores/Team, minimum 2 weeks. Etivity Timesheet approvals are actioned daily and finalized by Tuesday AM of every week. Team Member availability is maintained at all times.
- PAR's and Coaching Logs to be completed on all Store Managers every month.
- Complete all LOLA Induction Modules, Licensed to Recruit, remain abreast of all additional Training Modules and tools.
- Ensure adherence to company policies and procedures at all times and continually keep abreast of changes to these as they occur.
- To ensure holiday requests meet the blackout period criteria and do not impact on the company needs at that time.
- 3 years or more experience in a management position within a Retail or Customer/Sales focused industry.
- Proven ability to multi-site manage in a fast paced, high-volume environment.
- Demonstrated understanding of Customer experience and continually improving this to achieve results.
- Flexibility and desire to travel interstate and/or Internationally based on the needs of the business.
- Generous employee discount on Lovisa products
- Birthday leave
- Possibility to grow in the company
- Working for an international company