Client Service Administrator

• Managing client accounts and maintaining client databases.
• Providing timely responses to client inquiries and resolving any issues that arise.
• Coordinating with internal teams to ensure client needs are met.
• Preparing reports and documentation related to client accounts.
• Scheduling and attending client meetings, both in person and virtually.
• Assisting with client onboarding process and ensuring smooth transition.
• Maintaining strong client relationships and identifying opportunities for upselling and cross-selling.

• Minimum of 2 years of experience in a client service or administrative role, in the metering industry
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Proficiency in Microsoft Office suite and data entry software
• Knowledge of utility billing processes and regulations
• Ability to work effectively both independently and as part of a team
• Fully Bilingual in English and Afrikaans

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