Business Line Manager - Service
- Boksburg, Gauteng
- Permanent
- Full-time
We're looking for an experienced Business Line Manager for Service Sales to take charge of our clients after-sales and service division in the Southern African market based in Boksburg, Gauteng.
You will play a vital role in growing the power service business, increasing market share in spare parts and repair services, and driving customer satisfaction through proactive service excellence.Key Responsibilities:
- Lead and grow the aftermarket business by implementing a diversified product, customer, and channel strategy.
- Define and execute the product service strategy for different product ranges within the region.
- Build and maintain strong customer relationships to increase service revenue and customer retention.
- Prepare accurate and timely service quotations, ensuring high conversion and customer satisfaction.
- Collaborate with internal teams to improve service delivery, technical support, and field service capabilities.
- Drive digital initiatives, including lead generation, data utilisation, and e-platform engagement.
- Manage dealer networks through training, engagement, and loyalty programs to boost part sales and technical competence.
- Take full P&L ownership for the Service Division in your territory and achieve agreed business targets.
- Champion organisational development by ensuring talent development, succession planning, and leadership growth.
- Achieve sustainable, profitable, inclusive growth in the region.
- Grow market share (1:1 ratio) through a well-balanced approach of ad-hoc services, preventive maintenance, optimisation, and accessories.
- Create and implement a Full Potential Plan based on the installed base of equipment.
- Establish a structured team with clear KPIs, job descriptions, and annual appraisals.
- Lead the planning process, becoming a project owner and mentor for team success.
- Technical qualification or relevant degree in Engineering, Business, or related fields preferred.
- Minimum 5+ years' experience in aftermarket sales, service management, or industrial equipment sectors.
- Background in power tools or related mechanical/electrical technical industries.
- Demonstrated success in growing service or parts sales and managing P&L responsibility.
- Strong leadership, analytical, and strategic thinking capabilities.
- Ability to develop teams and manage cross-functional collaboration.
- Experience with dealer networks, field service teams, and digital transformation is a plus.