Contact Centre Manager – Randburg

Randburg, Johannesburg
Permanent
Full-time

27 days ago

OVERALL PURPOSE OF JOB:The Contact Centre Manager will run the operations for the contact center. You will have ongoing accountability for the operational delivery of all aspects of the relevant campaigns, as well as building and maintaining a strong working relationship with the customer, ensuring that these Campaigns are managed in line with the agreed strategies and targets. You will need to establish and maintain a culture of continuous improvement to continually improve our service offering to our customersSkills and ExperienceKNOWLEDGE AND SKILLS:

Successful track record in managing an inbound & outbound customer service environment that has delivered on all targets in innovative and creative ways (3 – 5 years)
Successful track record in managing Contact Centres in an outsourced environment (2 – 3 years)
A strong background in customer service and Contact Centre Management
Strong knowledge of Contact Centre technology and operating systems
Understanding of the principals of customer behaviour and customer lifetime value

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

Grade 12
Call Centre Management qualification or any other related tertiary qualification is an advantage

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