Sales/ Service Advisor - Night Shift

Teleperformance

Cape Town, Western Cape
Permanent
Full-time

1 month ago

OverviewWe have an exciting opportunity available!
Join our US team today!We're looking for our next Sales Advisor (Night shift)Overview:
Providing a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. Providing quality customer service through sales at every instance, promoting products and services whilst stimulating revenue for the businessQualificationsWork Experience:

6- 12 months Sales Experience
Proven Experience in delivering excellent customer services to internal and external customers
Experience within an outbound sales environment
Superior oral and written communication, presentation, and interpersonal skills.

Technical skills:

Multitasking skills - system & platforms
Computer proficiency including : Email, web applications and contact management software
Typing skill

Responsibilities

Having a true passion for identifying sales opportunities to maintain and build our Clients

customer base, whilst delivering an exceptional customer experience.

The successful candidate will have a proven track record within a sales role, strong

communication, questioning and negotiating skills with the ability to identify customer
needs quickly to grasp every opportunity to retain customers, and/or close new business
opportunities

The role involves providing the customer with knowledgeable information by identifying

and promoting significant products and services.

Outbound Customers and Colleagues escalated sales.

Queries to identify, qualify and close new business and renewal opportunities

Understanding customer’s reasons for exploring cancellation, addressing these positively,

identifying opportunities, and looking at various options available with the ultimate aim of
retaining their business.

Striving for First Call Resolution, on every contact

Working closely with service colleagues to raise service standards through escalating

issues and opportunities to the most appropriate person, developing joint solutions and
sharing best practice.

Undertaking other customer administration and product processing activities as necessary

to maximize operational effectiveness and deal with peaks in demand

Proactively developing your customer service skill and knowledge, applying best practice

techniques and tools and demonstrating our clients People Expectations to maximize your
performance Complying with all our clients required standard of sales/service excellence
and best practice, operating effectiveness and legal and regulatory requirements

Taking correct information, asking the right questions, and offer the solutions that leave

them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fastgrowing business.

Provide an excellent customer experience to our customers and ensure engagement with

the customer to draw their attention to other suitable products available that could
improve their customer experience through sales.

Making outbound calls. Representing the company in a positive light. Building and

maintaining relationships with new, existing, and past customers. Upselling and
maximising sales.

Teleperformance

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