Triton: Receptionist/Clerk
Plennegy
- Cape Town, Western Cape
- Permanent
- Full-time
- Answering in-coming telephone calls, responding, and redirecting as required
- Taking / delivering telephone messages timeously
- Greeting clients, handling queries, providing information, and resolving issues, as is appropriate
- Liaising with Telkom / Alcatel regarding specific requirements and maintenance needs
- Sourcing telephone numbers and making outgoing calls as requested
- Monitoring / reporting on the cleaning and presentation of the reception area
- Greeting customers, receiving parcels, etc, and distributing
- Supervising correspondence collections by clients
- Providing information, directing clients, and responding to queries
- Conducting customer services level survey by making telephonic contact, questioning, and recording
quotation(s) to clients * Investigating / resolving freight queries / problems through waybill and discrepancy report reviewing,verification, determining status and communication with clients * Reconciling customer statements against master lists and processing distribution thereof
- Liaising with clients as and when required
- Maintaining / supplying driver stationery
- Administering discrepancy manifest in terms of collating all discrepancy reports to master records (excel);
updating master record information; recording bay schedules in master report; reviewing endorsed waybills
viz claims and administering claims procedure * Monitoring third party agent POD’s by printing outstanding POD report (by days) and verifying status;marking-off on dispatch trip sheets; resolving queries and faxing waybills * Preparing waybills awaiting POD’s / waybills awaiting delivery reports, investigating / reporting on problemAssisting with and monitoring delivery and collection procedures by…
- Responding to delivery / collection clears and resolving queries / problems as indicated
- Liaising with clients regarding delivery and collection information / data and instructions
- Establishing / verifying client and collection data
- Processing collection orders and generate collection registers
- Generating collection quotes and faxes to clients on request
- Confirming collections placed from other branches
- Recording / generating collection quotes, registers, and fax to clients on request
- Confirming collections placed from other branches
- Assisting with cheque collections through telephonic client enquiries
- Capturing waybill details (account number(s), service levels, dimensions, and weights, etc.) and allocating
- Correcting scan manifesting (if necessary) by cross-checking retained manifest to waybills awaiting reports
- Capturing POD’s in Freight ware system, noting discrepancies to Branch Sales Manager
- Submitting endorsed POD’s to Branch Sales Manager
- Remitting POD’s to Durban office daily / monthly
- Receiving COD cash and preparing bank deposit documentation
- Receiving COD cheques and preparing bank deposit documentation
- Reporting bank deposits daily to Head Office
- Reporting daily current and dated outstanding COD’s to Durban Office
- Monitoring stationery stock (weekly) advising admin
- Supervisor each Friday of replenishment requirements and placing orders with Head Office
- Compiling monthly stationery reconciliation and submitting to Head Office
- Controlling ‘received’ Nedfleet petrol card slips (daily update), preparing monthly reconciliation of petrol
- Grade 12 minimum ( Matric )
- 1-2 years reception / general clerical experience
- Computer literate - MS Word, Excel, Outlook – or similar e-mail system
- A good understanding of the Freightware management system – or similar
- A basic understanding of warehousing / store procedures
- Ability to work under pressure & work unsupervised the majority of the time
- Ability to communicate both verbally and written on all levels – both internally and externally
- Ability to work as a team player
- Ability to communicate fluently in both English and Afrikaans
- Good time management – meeting specific deadlines
- Prepared to work outside normal working hours – as and when required
- Attention to detail at all times – accuracy
- Excellent listening skills
- Self-motivated & reliable
- Presentable and of a professional manner at all times
- Own reliable transport to and from work
- Work hours 7h00 – 17h00
- Willing to work overtime according to client and company need