Customer Delivery Officer

• Support the sales team by attending client interactions where necessary.
• Identify stakeholders in order to request their details before deployment in conjunction with product managers.
• Gain training buy-in from key client stakeholders before, during, and after training.
• Obtain client comprehension at all levels of the hierarchy of each solution's key components.
• Identify the potential challenges to solution adoption within the client business and address where possible/escalate where necessary.
• Report monthly product utilisation statistics to management.

• Identify and onboard service providers as per defined criteria.
• Review coverage and close gaps identified.
• Conduct regular service provider meetings.
• Train Service Providers on products and ensure competency

• Provide support and enforcement of the set project delivery process and documentation.
• Perform solution deployments and configurations based on the client's use cases.
• Document the deployment success matrix.
• Create a solution utilization plan for each client to be implemented.

• Coordinate all product training between, outsourced partner and the product team for all deployments, locally and EA.
• Oversee the implementation of the training strategy with the outsourced partner.
• Maintain and update the Mavenlink training tasks.
• Design and update training material and content with support from Marketing, Designers, and Product Managers.

• Training material to be digitally accessible and in line with best practice, for manuals, videos etc.
• Design & maintain the training strategy and plan per product based on budgets in conjunction with project team
• Review training material after every deployment and update accordingly.
• Ensure the material is signed off by the client before training arrangements are made.
• Work with Clients to ensure:

• Key preparations for training (including devices) are in place.
• Key stakeholders are present at the training
• Training satisfaction (via surveys) is conducted.
• Sign off on training events on a “per trained user” basis.
• Conduct and/or coordinate training as per the project plan.
• Gather feedback from training facilitators to report on training effectiveness and improve training over time.
• Ensure training surveys are sent out post-training and evaluated for client needs and reported to

• Record and report feedback from end and enterprise users within the client's business on the application functionality and workflow.
• Work with product /Program managers to improve the application based on the feedback from the field to ensure applications are optimally suited for the use case.

• Identify, communicate, and track utilisation barriers in the relevant forums.

• Adhere to the Information Security Management System policies and procedures as per ISO 27001 and Mezzanine's Information Security Management System (ISMS)
• Work with the support team to resolve escalated queries

• Attention to detail
• Numerical abilities & basic data analysis
• Proficiency in Microsoft package,
• Microsoft Excel at intermediate to advanced level
• Excellent communication at all levels
• Stakeholder Management

• Post Matric qualification in Business Management. Administration, teaching or related field (Certificate/Diploma/Degree)
• Post Matric Agricultural Qualification

• 6 months - 1 experience in the agricultural sector
• 6 months - 1 year data capturing
• Previous training or teaching experience

Mezzanine Ware