Learning and Development Facilitator

Absolute Pets

  • Cape Town, Western Cape
  • Permanent
  • Full-time
  • 3 days ago
Absolute Pets is looking for a Learning and Development Facilitator to join their team. Absolute Pets is a leading pet care retailer with over 190 stores nationally. We are seeking a highly dynamic facilitator to design learning content and over see in person trainings. The position is based in Cape Town, however national travel is required.Key Responsibilities
  • Design and Facilitate Learning Programmes
  • Develop and design engaging learning content.
  • Design and lead engaging learning experiences focused on product knowledge, company policies, and customer service excellence.
  • Conduct in person onboarding and ongoing training sessions.
  • Ensure optimal functionality and content relevance on digital learning platforms
  • Ensure all content is up to date and relevant.
  • Maintain and update the annual learning calendar.
  • Event Facilitation
  • Plan and manage learning related events, including venue setup, supplier engagement, and budget oversight.
  • Ensure smooth execution and learner engagement during events.
  • Assessment and Feedback
  • Evaluate learner performance through assessments and observations.
  • Provide constructive feedback to support individual development.
  • Evaluation and Continuous Improvement
  • Develop tools to assess the impact of learning initiatives.
  • Gather feedback from learners, managers, and customers to refine programmes.
  • Continuously adapt learning content to meet evolving business needs.
  • Learning Logistics and Coordination
  • Liaise with suppliers to source and prepare learning materials.
  • Organize venues, catering, and other logistics for in-person sessions.
  • Coordinate with operations teams to manage learner attendance and logistics.
  • On-the-Job Learning Support
  • Conduct store visits to observe and coach employees in real-time, aligning performance with company standards.
  • Offer actionable feedback to enhance customer engagement and sales effectiveness.
  • Compliance and Administration
  • Support SETA submissions by maintaining accurate training records.
  • Assist with HR related projects and initiatives as needed.
Requirements
  • 2-3 years' experience in a retail or customer-facing environment.
  • Prior exposure to a training or facilitation role is advantageous.
  • Articulate (Storyline) experience is preferred
  • Strong ability to design, deliver, and evaluate impactful learning programmes.

Absolute Pets