Branch Manager Kraaifontein

• Minimum of 2 to 3 years of relevant work experience
• Matric Certificate (Grade 12)
• Related tertiary education (advantageous)
• Own reliable transport and a valid driver’s license
• Flexibility to work or travel to various sites within the dedicated region
• Strong and professional telephone etiquette
• Demonstrated leadership skills
• Computer literacy, with relevant certification
• Proficiency in MS Office and Sage
• Friendly, helpful, and service-oriented attitude
• Excellent customer focus and relationship management skills
• Positive, professional, and proactive approach

• Oversee daily operations of the storage facility, ensuring exceptional customer service and efficient resource management
• Drive achievement of sales goals and occupancy targets for the branch
• Manage client relations, customer service, sales, marketing, property maintenance, logistics, stock control, and branch administration
• Maintain a clean, neat, and safe working environment, including branch aesthetics, gardens, communal areas, kitchens, and bathrooms, according to company standards
• Sell unit, parking, warehouse, and office space, converting leads and upselling all packages on offer
• Assist clients and staff with equipment, maintenance, and property-related matters as needed
• Communicate effectively and professionally across all channels (email, WhatsApp, letters), demonstrating strong business etiquette
• Ensure all signage is correctly displayed and maintained in good condition
• Manage customer service for new, existing, potential, retained, and exiting clients
• Perform administrative duties such as member enquiries, quotations, contracts, deposits, refunds, FICA verification, copying, and printing
• Oversee general office management including reception duties, telephone answering, parcel handling, printing station management, communal staff areas, stock ordering, stocktaking, cleaning schedules, rosters, staff, and property management
• Handle finance-related tasks: e-wallet management, daily cashbook reconciliation, cash-ups, and weekly bank deposits
• Use Sage Evolution software thoroughly to record client interactions, quotations, contracts, and sales progress
• Conduct daily debt collection via telephone calls and SMS
• Support storage, packing, and logistics by assisting with packaging, coordinating removal companies, and general operational support
• Manage staff performance, discipline, and productivity, reporting issues to Human Resources via the Regional Manager
• Verify client information and collect FICA documentation to create new contracts
• Promote the company brand professionally, generating leads and closing sales
• Update marketing reports using Sage Evolution and other management tools
• Conduct daily facility maintenance walks with staff to inspect previous work, check security, allocate tasks, and manage the team effectively
• Oversee maintenance projects, submit maintenance reports, and update Occupational Health and Safety checklists
• Ensure branch perimeter walls, electric fencing, and all security features are fully functional and maintained
• Comply with Occupational Health and Safety policies, including checking fire equipment service dates and ensuring equipment is in good working order
• Ensure vacant storage units are cleaned promptly upon client vacancy and report any damages for repair before new occupancy
• Suspend services or overlock arrears storage units and offices when necessary, providing overlock lists and information to staff and Regional Manager
• Ensure all security procedures are implemented and followed, conducting daily site security walks and immediately reporting security issues to the Regional Manager and CEO

• Monday to Friday: 08:00 – 17:00
• Every last Saturday of the month: 08:00 – 12:00

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