Ecommerce Administrator
MSA Outsourcing Solutions
- Gauteng
- Permanent
- Full-time
- Monitor Marketplace messages ensuring responses are within the SLA
- Chasing order by liaising with suppliers and couriers
- Answering phone calls and dealing with customer enquiries
- Dealing with refunds/replacements and manage the returns process end to end
- Advising customers of potential delays with their orders
- Managing the daily stock updates
- Staying on top of messages sent to suppliers ensuring responses are received
- Manage website chat
- Manage all aspects of order processing including following up on delayed, shortages & non-delivered orders
- Develop reporting to monitor supplier performance
- Develop reporting to measure customer satisfaction
- Ability to streamline processes.
- Experience in Ecommerce
- Excellent phone manner
- Good computer skills including the ability to work with Excel
- Customer service experience
- Very organized
- Excellent communication skills both spoken and written
- Works well under pressure
- Problem Solver
- Team Player
- Attention to detail