Regional Manager – Trust Services (FAIS) | Pretoria
- Pretoria, Gauteng
- Permanent
- Full-time
- Drive execution of Trust Services strategy and performance targets.
- Lead cross-functional operations and align resources for maximum efficiency.
- Oversee budgets, capital expenditure, and ensure compliance with financial controls.
- Lead and mentor Trust Managers and Relationship Managers.
- Foster a high-performance culture through formal development, succession planning, and talent acquisition.
- Drive employee engagement and address performance or grievance matters proactively.
- Ensure all operations comply with relevant legislation (FAIS, fiduciary, trust laws).
- Engage with audit teams and drive corrective action plans for any identified risks.
- Maintain robust controls, including Business Continuity Plans and Information Security protocols.
- Serve as the first point of escalation for key client concerns and ensure resolutions within 24 hours.
- Build and maintain strong relationships with external stakeholders (e.g. Road Accident Fund, Master of the High Court, attorneys).
- Promote a professional, solution-oriented client service culture across the region.
- Relevant B Degree (NQF 6)
- Advanced Estate & Trust Diploma
- LEAD Certificate
- Certificate in Advanced Trust Law
- 2+ years in a management role
- 4+ years in a fiduciary/trust environment
- Strong leadership and coaching ability
- Financial analysis & risk management
- Excellent interpersonal, planning, and problem-solving skills
- Customer service excellence
- Marketing and business development understanding
- Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)