Hostess
- Stellenbosch, Western Cape
- Permanent
- Full-time
- Grade 12, hospitality certificate will be a plus
- Preferably 1- 2 years of previous hostess experience
- Understanding of restaurant etiquette
- Experience in managing reservations
- Able to work in a team
- Demonstrable exceptional customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Availability to work within opening hours (e.g. evenings, public holidays, weekends)
- Good physical condition to walk and stand during an entire shift
- Comfortable in dealing with very distinguished clientele
- Able to handle a high-pressure environment
- Must be well-presented and have an enthusiastic personality
- Candidates must reside in Stellenbosch or the close surrounding areas and have own, reliable transportation to/from work
- Welcome guests to the venue
- Escort guests to assigned dining or bar areas
- Provide menus and announce the waiter/waitress's name
- Create a floor plan for both lunch and dinner
- Check with the senior chef on duty if there are any changes to the lunch/dinner menus
- Change the menus from dinner to lunch and vice versa (depending on shift)
- Create a list of available tables for lunch
- Create a handover sheet for the next shift/go through the handover sheet of the previous shift
- Greet guests upon their departure
- Answer incoming calls and address guests’ queries
- To be well informed on the estate and local info
- Communicate to managers and waiters regarding VIP visits as soon as they are seated
- Be familiar with the reservation policies, such as booking times, etc.