Intermediate Application Support Engineer
Electrum Payments
- Cape Town, Western Cape
- Permanent
- Full-time
- Responsible for providing technical support to Electrum’s customers to resolve technical issues
- Work with software developers, project managers and architects to resolve production and support issues according to Electrum’s
- Updating the Wiki with relevant technical support documentation
- Experience with support ticketing systems such as Freshdesk
- Responsible for implementing and abiding by Electrum’s security measures
- Mentor junior and intermediate support engineers
- Bachelor's degree in Information Technology or other relevant qualification
- 3 - 5 years of support experience/systems engineering experience
- Strong Linux administration experience
- Excellent database knowledge and experience using MySQL (writing SQL scripts and/Perl, Python, Shell)
- Experience working with Java code
- Good networking skills: TCP/IP, Load Balancers, Firewall, VPN’S
- Customer Support experience
- Experience using AWS
- Payments and SAAS experience
- Onsite gym and shower facilities
- Daily cooked lunches and a stocked kitchen for the mid-day nibbles
- A rad coffee station where you can practice your cappuccino foam art
- Understanding that if an emergency comes up, family comes first
- Flexible work hours
- A recreational area with foosball, table tennis and fatsaks that are perfect for naps
- Company getaways
- Team socialising, hikes, getaways, and dinners
- We know mistakes happen, and that’s okay. We even have a 3 step approach to dealing with them:
- 1- Tell everyone about it
- 2 - Fix mistake
- 3 - Tell everyone about it
- You are responsible for your actions – both the successes and the failures
- We talk openly about salaries and bonuses. At Electrum we believe it’s evident why some people earn more and others a bit less. It’s like being on a sports team where salaries are widely known.