Production Support Specialist

FirstRand

  • Sandton, Johannesburg
  • Permanent
  • Full-time
  • 13 mins ago
Job DescriptionDear Future, Production Support SpecialistThe role requires to schedule operational time and ensure information systems equipment is effectively utilized and coordinate preventative maintenance with operating requirements.Are you someone who can:
  • Proficiency in monitoring and supporting Control-M and SQL Agent batch jobs is a critical and non-negotiable requirement for this role.
  • The capability and knowledge of SQL to effectively diagnose and resolve code-related issues. Both during and outside of business hours - demonstrating reliability, technical versatility, and strong commitment to operational continuity.
  • Close coordination to ensure seamless job scheduling, minimal downtime, and proper handover of newly implemented systems.
  • Process Automation, improving efficiency by converting manual and semi-automated tasks into automated workflows.
  • Defining and drafting of Business Processes
  • Stakeholder Engagement, providing consistent and professional support to both technical and business users, including Business Intelligence (BI), Data Engineers (DEs), Analytics team, and business units outside his direct portfolio.
  • Management of MFT Portal and Development Platforms, ensuring secure and reliable data transfers.
  • Integration and registration of Managed File Transfers (MFTs) into enterprise reporting platforms.
  • Execution and understanding of critical business processes, including Month-End Runs.
  • Understanding of Active Directory (AD) Group Management and Access Requests.
  • Generation of Recon Reports.
  • Strong competency in incident management and root cause analysis, with the ability to investigate complex issues, identify root causes, and drive permanent resolutions.
  • Experience in coordinating change and release processes, including stakeholder communication, impact assessment, scheduling, and post-release validation.
  • Develop, encourage and nurture collaborative relationships across area of specialisation.
  • Participate in planned activities that are appropriate for own development.
You will be an ideal candidate if you have the following:
  • Degree or Diploma in Information Technology, Computer Science, or a closely related field.
  • 3-5 years' experience in a similar role
  • Control-M, SQL, Teradata are required
  • Good Communication and Presentation skills is a must
You will have access to:
  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate
We can be a match if you are:
  • Adaptable and curious
  • Have a proven successful track record.
  • Thrive in a collaborative environment
#Post#Fnb#LI-ZN2Are you interested to take the step? We look forward to engaging with youAll appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.11/09/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand