Online Administrator (New Store) - Parelberg, Paarl

Cape Town, Western Cape
Permanent
Full-time

10 days ago

Dis-Chem Pharmacies Parelberg store in Paarl has a new opportunity available for a Direct Online Administrator. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Stores Click & Collect system.Minimum RequirementsEssential:

Grade 12 / Matric
Proof of Vaccination Certificate
Minimum of 1 years experience in a relevant retail environment
Computer literate MS Office and Internet browser administration

Job Specification

Promote the ultimate superior customer relations experience for all Click & Collect users.
Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.
Stay up to date with all e-mail and system queries and act accordingly.
Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
Identify opportunities to reduce customer wait times upon picking at stores.
Report any system issues as soon as it appears to enhance customer experiences.
Correctly pick and pack parcels to avoid customer discrepancies.
Resolve any customer queries in the fastest and most appropriate way possible.
Inform management of any unresolved customer matters.
Maintain regular communication with management and up to date feedback regarding online operations.
Implement all new operations as required by management.

CompetenciesEssential:

Understand best practices related to Click and Collect in-store operations
Customer Service driven and focus on quality
Exceptional communication and active listening skills
Customer service skills
Attention to detail
Deadline driven
Problem solving skills
Patient, honest and trustworthy
Time management and accountability

Advantageous:

Understand basic of Online shopping (e-Commerce) in South Africa
Bilingual

Special conditions of employment:

Willing and able to work retail hours
Reliable transport
Fully Vaccinated (proof of vaccination certificate)
South African citizen
Clear credit and criminal records

Remuneration and benefits:

Market related salary
Medical aid
Provident fund
Staff account

PLEASE ENSURE THAT YOU COMPLETE THE QUESTIONNAIRE THAT COMES UP IN A NEW WINDOW WHEN YOU CLICK APPLY. IF YOU ARE USING A SMART DEVICE, THE QUESTIONNAIRE MAY NOT POP UP, AND YOUR APPLICATION WILL NOT BE COMPLETE.Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chems approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chems Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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