Patient Communications Coordinator (US Healthcare) - EST Hours (Remote)
- South Africa
- Permanent
- Full-time
- Working Hours: Sunday to Thursday, 9am – 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
- Work Environment: This is a fully remote role based in South Africa.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
- Send out messages and reminders to patients.
- Read and tweak AI-generated messages before they are sent to make sure they sound right.
- Help create and update support documents and information that go out to patients.
- Assist with more complicated questions by getting all the right information together and passing it to the right people.
- Work with the team to sort different types of messages and make processes more efficient.
- Work with data and systems to help organize information for reports and evidence-gathering.
- 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred)
- Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
- Empathetic nature
- Highly detail-oriented, organized, and proactive with strong problem-solving skills
- Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
- Ability to work independently in a fast-paced, remote environment
- Familiarity with navigating databases and digital communication tools
- Reliable internet and power backup solution as outlined above