ENGINEERING SPARE PARTS MANAGER (Richards Bay)

• The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates.
• The primary purpose of this role is to define and implement the companys purchasing strategy; supply chain management; and to lead the sales activities required to provide effective supply and services to our clients.
• This position also plays an integral part in ensuring the growth of the spare parts revenue as well as the increase of the customer service levels.
• This position is key for the increase of turnover and profitability by increasing customer satisfaction.

• Manage the sales function for spare parts and implement a process roadmap to fulfil customer demand.
• Budgeting and forecasting order intake with a roadmap plan in support of the same.
• Establish and review fixed pricing and framework agreements for spare parts and repairs.
• Establish and monitor related KPIs and attend to concerns and implement improvements.
• Stays current on competition and market offerings.
• Expedite all customer orders.
• Manage customer relationships with regular progress updates on quote queries and expediting queries and to build long-term sustainable business partnerships.

• Maintain and monitor supplier database.
• Develop suppliers to reach our needs in terms of quality, price, lead time, confidentiality.
• Source supplier in relation to work required to be done (building maintenance, etc.).
• Pre-qualify suppliers/contractors, adding to database once approved, as required.
• Conduct site visits of prospective suppliers.
• Work with QC/Workshop for services suppliers required to conduct work on or off site.
• Ensure assembly and sub-assembly items are priced correctly on SAP.
• Expedite all supply orders.
• Assist finance with supplier related payment queries.
• Ensure compliance with BBBEE (suppliers and spend).

• Manage the Logistics function and organise all transportation of spare parts from overseas suppliers to the end customer with all necessary documentation (commercial invoice, clearing documents).
• Work closely with agents to expedite deliveries, and with customers, on deliveries of larger items to site, to prevent unnecessary double handling.
• Ensure that incoterms are strictly monitored and maintained.
• Ensure transport budget is adhered to.

• Ensure all departmental procedures are maintained, kept up-to-date and adhered to.
• Manage the teams in order to reach sales objectives and improve KPIs by setting up goals for each individual and providing the necessary support and guidance.
• Ensure all weekly and monthly reports to customers and business are submitted on time.

• Tertiary Qualification (at least N.Dip. level) in either mechanical, electrical, or industrial engineering fields, with experience in sales and customer account management.
• Alternatively, Marketing, Commerce or Business-related qualification (Diploma/Degree), with experience in a technical / engineering sales environment.
• Management Training.
• Must have at least 5 years experience in business development, customer management, procurement, sales or related field.
• Supply chain management and or Warehouse management experience will be advantageous.
• Exposure and conceptual understanding of contract law and pricing.
• Analytical skills.
• SAP.
• Knowledge of aluminium smelter / heavy industry process equipment will be beneficial.
• Richards Bay residency required.

• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

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