Senior IT Technician

• Troubleshoot and install laptop and desktop hardware, software and operating systems
• Troubleshoot and install mobile phones and tablets
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources and ensure that installation checklist is current

• Provide network access to all staff and guests
• Install and maintain workstations
• Provide network accounts and passwords as required
• Monitor and maintain security of desktop technology
• Advise staff of security breach and/or change in password or security status
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal
• Setup and support of client meeting rooms

• Computer hardware and software systems and programs
• Basic understanding of standard IT protocols including DNS, DHCP, SMPT, VPN’s, subnetting
• Basic network administration and network installation
• General IT troubleshooting skills
• Anti viruses and security applications
• Office 365 installation, troubleshooting and support
• An efficient communicator written and verbal
• Ability to analyse and solve problems and make decisions
• Work effectively in a team
• Excellent time management skills
• Knowledge of Apple and Android operating systems
• Helpdesk systems – Incident and Problem management process

• COMPTIA / A+ / N+
• MCSE / MCSA / MCP or other MS course
• ITIL v3 or v4 Foundation
• IT Diploma or degree
• 3-5 years’ experience in a Senior IT support role

Adams & Adams