We are in searched a DYNAMIC, PERFORMENCE DRIVEN collection manager based in call centre in finance department.Oversees up to 4 Department managers.Managed can be delinquent accountsUtilizes existing & emerging call center technology to meet business & customer/associate satisfaction goalsManages inbound & outbound calling strategies to maximize efficiency & effectivenessResponsible for meeting all productivity targets while mitigating delinquencies/lossesDemonstrates leadership within divisions & responsible for front line manager developmentImplements strategic plans, objectives, & budgets through effective recruiting, training, motivation & evaluationEstablishes & maintains management & performance controls to highlight problems, maximize collections, contain costs, & develop process improvementsREQUIRED SKILLS 3-5 years experience managing in an Inbound/Outbound call center and/or Collection Experience (only candidates with proven collection experience shall be contacted)Grade 12ITC clear/ no bad debitDemonstrated proficiency with auto-dialer and/or collections account management systemsDetail to organization and time managementProven ability to coach, train, evaluate and counsel staff in an environment of changeExcellent written and verbal communication skills along with excellent negotiation skillsFlexibility and ability to manage multiple, competing priorities to completion, on time and within budget constraintsExperience assisting Team Managers and/or Collectors in handling escalated calls to resolutionSolid Computer Skills, including Word, Access, Outlook and ExcelAbility to create, maintain and enhance excel reports and pivot tables in order to monitor staff daily performance and investor reportingThe post appeared first on .