German Speaking Assistance Coordinator
- Cape Town, Western Cape
- R22,000 per month
- Permanent
- Full-time
Location: Cape Town, South Africa
Salary: R22,000 per month + shift allowances + Comprehensive Benefits: Company-paid medical aid for the employee and two minor dependents, plus a 10% company contribution towards retirement annuity
Employment Type: Full-Time, Shift-BasedAbout the ClientEstablished in 1971 and part of the Munich Re Group since 2009, this company provides medical assistance, travel support, and insurance claims handling worldwide. It operates through 11 regional offices and three 24/7 assistance hubs, managing over 140,000 cases annually. Services include travel assistance, claims handling, cost containment, emergency support in multiple languages, and outsourcing solutions for insurers and corporations. With a vast global network of providers, it ensures seamless, cashless assistance for travelers and businesses.About the RoleOur client is seeking a German-speaking Assistance Coordinator to join their international medical assistance team. This role involves coordinating medical and travel assistance for policyholders worldwide, liaising with hospitals, emergency services, and insurance providers to ensure the best possible care for clients.Why Join Them?
- Competitive Compensation: R22,000 basic salary plus shift allowances
- Global Exposure: Work in a multinational, fast-paced environment assisting clients worldwide
- Career Growth: Extensive training and development in international claims and assistance
- Assist policyholders in medical and travel-related emergencies
- Communicate with hospitals, ambulance providers, and international insurance companies
- Coordinate logistical arrangements for medical evacuations and patient support
- Ensure seamless customer service and efficient case handling
- Work closely with internal and external medical professionals
- Fluency in German and English (written and spoken)
- Ability to remain calm and professional under pressure
- Strong communication and problem-solving skills
- Previous experience in medical assistance, insurance, claims handling, or tourism (advantageous)
- Proficiency in Microsoft Office
- Matric or higher qualification
- Ability to work shifts, including weekends and nights
- Valid South African visa (preferred)