National Key Account Manager - Emergency Care
SalesWorx
- Johannesburg, Gauteng
- R60,000 per year
- Permanent
- Full-time
- Responsible for the sales and key account management of the Stryker Emergency Care range of products, including maintaining and growing existing business and expanding of sales within the assigned territory.
- Scheduling and attending appointments with existing and potential customers; and sub-distributors.
- Demonstration of products to Clinical personnel.
- Achieving Sales Targets.
- Responsible for networking with and development of relationships with new customers and managing existing customers.
- Requesting and following up on quotations.
- General Administration associated with the position.
- Assisting and supporting technical services where needed.
- All activities to be recorded on Force Manager CRM.
- Responsible for workshops and various conferences as needed.
- Achieving and managing Sales budgeting per territory for the SBU.
- Effective implementation of tactical and strategic plan.
- Effective marketing activities, including congresses and customer workshops and educational events.
- Daily calls to customers and new prospects.
- Effective promotion of all products offered in this portfolio.
- Sales Knowledge to allow for effective selling of product features and benefits.
- Evaluation, analyses and report on Competitors’ products, drive strategies and driving appropriate business responses.
- In your product and marketing capacity establish a network with the stakeholders and Key Opinion Leaders.
- Build and maintain strong relations with all stakeholders, including customers, payers, government and employees in representing our full line of products and services.
- Attending to appointments with Customers and prospects.
- Gather customer requirements to ensure customer satisfaction.
- Assist when needed with Successful congresses and training workshops.
- Assist with Identifying the correct customers to attend product training to ensure an ROI.
- Manage relationships with all customers, prospects and key opinions leaders where needed.
- Maintain good relations and communication with internal customers i.e., Customer Services, Finance Department, Logistics and Management.
- Utilising customer profiling and mapping tools to grow product families according to customer need but in line with our business strategy and focus on products.
- Achieve monthly and quarterly sales budgets for the SBU.
- Achieve annual sales budgets per SBU.
- Assist where need to attend to Daily Ariba/Trade world, tender input and quote requests.
- Expense claims handed in on time as per the schedule received from Finance with correct cost allocations.
- Monthly reports to the Business Unit Manager submitted before 5th of the month.
- Weekly call reports and Weekly call planners to be recorder on Force Manager and to be sent to the Business Unit Manager.
- Compliance to regulatory SOP’s, SA Regulations and Code of Business Ethics.
- Maintain the Company’s ethical position.
- Effectively communicate and manage Company business conduct policies.
- Maintain a high level of motivation to ensure marketing function is well implemented.
- Preparation and conducting of presentations at Sales Consultants’- and management-meetings.
- Assist with product queries and/or technical/clinical application information.
- Identify and implement educational events for customers to achieve growth.
- Train new customers on the range of products as set out by your manager.
- Assist with Identifying workshops and educational events that will deliver a ROI and result in product growth.
- Participate in company business and sales meetings and provide input to management.
- Attend and assist when needed for planning of all congresses identified.
- Adhere to credit policies and procedures of the group.
- Maintain all administrative responsibilities associated with this position, monthly reporting on marketing activities.
- Ensure all product and marketing activities comply with legal and ethical standards.
- Managing all company expenses within the marketing budget provided.
- Adhere to any legal or medical requirements and inform management of changed requirements.
- Submit monthly report to senior management and record all activities on Force Manager CRM.
- Assist with Stock rotation and slow-moving identification and returns.
- Assist with input from the field on stock ordering and give feedback on stock requirements from the field.
- Management of demo equipment allocated to customers.
- Management of boot stock allocated to yourself and rotation of stock when needed to reduce unnecessary expiration of products.
- Give effective feedback to Management on Consignment stock.
- Grade 12 (NSC) is a minimum requirement
- A relevant degree or diploma is an advantage
- Project management and Sales experience an advantage
- Any medical-management or -marketing qualification would be a definite advantage
- Qualified Paramedic is a must for this role (alternatively, extensive experience with EMS)
- Previous Sales, Project management or similar role an advantage
- Previous Key Account Management experience needed;
- Knowledge of the target group of customers such as hospital groups and ambulance builders.
- Clinical and product knowledge will be a definite advantage;
- Existing relationships with customer base will be a definite advantage;
- Computer literacy and proficiency on MS Office, specifically Excel (level 2 at least) and MS Word is a requirement for this position;
- Advanced planning and organizational skills
- Excellent written & verbal communication skills
- Excellent interpersonal skills
- Negotiation skills
- Project management skills
- Knowledge of marketing analysis, practices, strategies, planning
- Strong analytical, organizational and decision-making skills
- Strong understanding of business and financial drivers
- Strong influencing skills to present new ideas promoting collaboration and generate buy-in
- Ability to work independently and as a team member, while using discretion in decision-making and sound judgment in problem solving
- Demonstrated follow-through, initiative, attention to detail and drive for continuous improvement
- High level of energy and stress tolerance required
- Ability to work well under pressure and maintain a positive, enthusiastic attitude
- High level of motivation and vision and results orientated
- Ability to work effectively in a team environment and build strong working relationships
- Ability to work in a fast-paced environment and meet deadlines
- Time management to be efficient
- Work Ethics
- Ability to travel extensively in the country and when needed to travel abroad
- Knowledge of the sales process that supports marketing activities, with the ability to understand & interpret customer needs using fact-finding to identify sales opportunities
- Proficient in Microsoft Office – especially Excel at an advanced level and PowerPoint and Outlook
- Integrity, responsive, high commitment
- Desire to win with a drive on results
- Strong leadership skills, a leader whose personal and professional behavior is aligned to the Group values.
- Preference will be given to a candidate residing in Gauteng.