Mobile Device Management (MDM) Administrator

Sapientis

Johannesburg, Gauteng
Permanent
Full-time

1 month ago
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A leading B2B tech devices firm is urgently seeking an experienced MDM administrator. You will provide MDM expertise by assisting the Technology Operations Manager in configuring, administering, and provisioning mobile devices. The ideal candidate will have a strong technical mobile device configuration background with hands-on experience with SureMDM, Samsung Knoxguard, ScaleFusion and/or FlickswitchMinimum requirements include but are not limited to the following:

Tertiary qualification in Computer Science, Software Engineering, Technology or related
Experience in SureMDM, Samsung Knox Guard, ScaleFusion
At least 3+ years previous MDM system administration experience
Additional Network+ certification and/or A+ certification would be an advantage
Basic network administration (DHCP, DNS) and troubleshooting experience
High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
Exemplary customer service and interpersonal skills

Key responsibilities include but are not limited to the following:

Support all aspects of Mobile Device Lifecycle of mobile support, procurement, deployment, refresh, reclamation, decommission, and troubleshooting.
Implement changes to apps, operating systems, restrictions, and usage of mobile devices
Maintain strict policy and standardized profiles for all mobile devices
Identify, troubleshoot, and resolve problems with managed mobile devices
Assist other technology Team Members in research of problems
Responsible for troubleshooting a myriad of hardware, network, and software issues related to managed mobile devices
Add/delete/modify user account information and documents from managed mobile devices accordingly
Address requests to add, modify, create, and remove permissions from managed mobile devices
Set up equipment for client use, ensuring proper installation of cases, operating systems, and software
Refer major hardware or software problems or defective products to business partners or other technology Team Members for service
Monitor enterprise systems for performance, reliability, and capacity and execute appropriate support, maintenance, upgrades, and changes as needed

Location: Northern Suburbs, Johannesburg.Duration: PermanentIf you have a passion for technology and a proven track record in MDM Administration, we’d love to hear from you! Send a detailed CV to info@sapientis.co.za (Reference MDM_GP)

Sapientis