TRAINER

North West
Permanent
Part-time

23 days ago

Job Summary:
To facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.Key Responsibilities and Deliverables:
Daily Operations

Group product training of FSPs in-store on a specific product/service.
Assisting with the compilation of weekly training reports
Overseeing of compliance of data capturing for training on tracking platforms
Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training

Teamwork And Communication

Build sound relationships with store staff and management for ongoing support
Display sound teamwork in working closely with others to achieve shared goals
Monitor and report on improvements in the quality of data captured
Conducting assessments with the field force to gauge knowledge retention
On-the-job training of other trainers in the region.
Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.

Minimum Qualifications: Diploma/Degree preferred
Driver’s license (code 8)
Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities: Effective Administration
Efficient project management skills
Communication Skills (verbal & written)
Deadline management
Analytical skills
Reporting skills
Risk assessment and managementKey Competencies

Emotional maturity

Impact & influence

Critical thinking
Organizational awareness
Resilience & stress management
Effective Self-Management
Agility
Performance & results driven.
Planning & prioritization
Analysis & problem solving
Quality & detail excellence
Demonstrate consistent application of internal procedures.
Plan and prioritize, demonstrating abilities to manage competing demands.
Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.

Knowledge, Skills & Abilities:

Strategic thinking and analytical skills
Ability to influence and motivate others.
Excellent leadership capabilities
Intermediate IT skills
Computer literacy – MS Office suite
Communication skills (verbal & written)
Presentation & facilitation skills
Ability to work under pressure and create and process content quickly.
Conflict resolution skills
Administration skills
Planning & organizing skills
Research skills
Ability to work with others developmentally.
Attention to detail and accuracy.
Proven ability to manage multiple projects with tight deadlines.
Understanding of business and management

Smollan

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