Systems Support Specialist

• Ensure the system performance is technically optimal.
• Ensure the functionality of the system operates with zero error.
• Speedy resolution, feedback and expectation management on issues, queries and change requests.
• Data checking and management to produce accurate reporting outputs.
• Engage with internal staff and client users on the day-to-day effective use of system.
• Monitor the system and tickets daily and ensure timeous and accurate resolution with feedback or follow up actions if needed.
• System administration, maintenance, quality assurance testing and troubleshooting.
• Provide input and sense check functional specifications relating to change requests or process changes.
• Actively run and manage the quality assurance process.
• Manage the change request process together with the Project Coordinator.
• Promote system initiatives in the client business that contributes to operational excellence, value add and cost saving.
• Ensure effective internal and external communication which includes notifying stakeholders of resolution progress updates, system/feature upgrades and downtimes.
• Produce application manuals and technical process flows to add to internal Technical document library.
• Seek ways for process improvement to enhance the user experience or make operations more efficient.
• Contribute with ideas as part of a collaborative and innovative team.
• ICT/Technical related education or experience in systems implementation/administration
• IT / SDLC related knowledge highly advantageous
• Advanced Excel skills and/or Power BI skills highly advantageous

• ‘Can do’ attitude
• Good analytical skills and enjoys working with data
• Ability to stay calm and positive under pressure
• Adaptable to change and contribute to a dynamic work culture
• Must be able to persevere through solving complex problems
• History of delivering to tight deadlines
• Pragmatic
• Strong attention to detail
• Client service delivery skills

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