Technical Field Support Engineer
- Johannesburg, Gauteng
- Permanent
- Full-time
- Provide remote and on-site technical support to resolve installation and commissioning issues for KONE products.
- Address technical challenges related to digital tools, APF, software, and BIM to ensure smooth project execution.
- Ensure installations meet KONE’s stringent quality standards and customer specifications, delivering a superior ride comfort experience.
- Conduct post-site visit quality reports, identifying issues requiring corrective actions.
- Document helpdesk issues and initiate corrective measures in line with KONE processes.
- Participate in closing reviews to capture learnings and improve product and skill development.
- Adhere to KONE’s safety requirements and ensure compliance with global processes and customer/partner safety protocols.
- Proactively report safety concerns and halt operations if safety violations or hazards are detected.
- Train local trainers and employees during site visits or scheduled training sessions.
- Collaborate with global and local training centres to deliver technical expertise and enhance workforce capabilities.
- Manage team performance, set targets, conduct Performance Development Plans (PDPs) and Individual Development Plans (IDPs) in collaboration with the Technical Field Support Manager.
- Identify skill gaps, drive competence development, and foster a collaborative team environment.
- Allocate tasks, monitor key performance indicators, and ensure team priorities align with business objectives.
- Technical qualification or diploma in Electrical or Mechanical Engineering.
- Elevator & escalator (E&E) expertise is a must.
- Minimum 5 years of experience in technical support or troubleshooting within the elevator, escalator, or related industry.
- Minimum 5 years of supervisory experience, with proven ability to lead and motivate teams.
- Holistic knowledge of products and corrective action processes.
- Strong technical understanding of product and service solutions, including digital tools and software, to meet customer expectations.
- Knowledge of applicable norms and requirements for each project.
- Commitment to safety and ability to select environmentally sustainable solutions when possible.
- Great dynamic team promoting a collaborative environment.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs.
- Engaging job with a position description and clear targets.
- Regular feedback through performance discussions.
- Opportunities for individual development.
- Mentoring and coaching programs.
- Flexibility, trust, and respect.
- Value-based culture, behaviors, and ethics.
- Sustainability and innovation.
- Working for a successful organization.