Rooms Division/Assistant General Manager Menlyn Mix Apartments Hotel Suites
- Pretoria, Gauteng
- Permanent
- Full-time
- General Front Office administration, telephone, reservations, reception
- Management and administration of communications with online booking platforms as well as with Head Office Departments
- Dealing with guest queries, requests and complaints and management of guest relations
- Revenue and Statistics control and management
- Handling & recording of cash & other income
- Management and administration of all front office staff
- Procurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takes
- Interaction & liaison with all departments and areas including outsourced functions
- Perform Duty Management functions
- Provide assistance to the General Manager in any areas required and be able to provide Management backup for same
- Proven Front Office and Rooms Division experience and Skills and a history of experience in the Hospitality industry
- Excellent knowledge of all aspects of Hospitality Operations including Timeshare as well as Hotel operations
- Proven management skills including: Guest & Staff relations and administration
- Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems (Reception Desk, Opera/Fidelio, Semper, Apex, Hotelier etc.,)
- Ability to work under pressure and without supervision
- Attention to detail
- Excellent communication skills (written & verbal)
- Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
- Own transport and a valid driver's license essential
- No accommodation provided