key account manager
Vox Telecom
- Johannesburg, Gauteng
- Permanent
- Full-time
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquiring a thorough understanding of key customer needs and requirements
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Grade 12
- Qualifications in Sales or Business
- 2years experience in sales and providing solutions based on customer needs
- Excellent organizational skills
- Ability in problem-solving and negotiation
- BSc/BA in business administration, sales or relevant field
- Excellent verbal and written communication skills.
- Work well under pressure and commit to deadlines.
- Have excellent people skills and intuitive to customer’s business needs.
- Be well-groomed and presentable.